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Patient resources

At offices throughout our practices, we want you to have a comfortable, efficient visit in a friendly, caring environment. We strive to accommodate all of your needs to the best of our ability. To help us help you, please review our policies.

Office hours

If you need us before or after our regular office hours due to an emergency situation, please call 911. If you need us for a non-urgent matter that does require after hours attention, please call the office closest to you to be connected to the on call physician.

Walk-ins are welcome at most clinics.


New patients

New patients are asked to arrive 15 minutes early to complete paperwork. You can download and print the patient forms from our offices website and complete them prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results and your insurance card to your appointment.

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Billing

We require payment of your co-payment and past-due account balances at the time of service. We accept cash, checks, debit and all major credit cards.


Insurance

We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.

We participate with many insurance plans. We recommend that you call your insurance company to verify that we participate with your plan.

Please notify us if you have any change in your name, phone number, address, or insurance as soon as it occurs. And, please be prepared to present your insurance card at every visit.


Cancellations or rescheduling

To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.


Refill requests

We are happy to help with refill requests during regular office hours, so please call your doctor's office to let us know what you need.


After hours & emergencies

If you are experiencing a medical emergency, dial 911. However, if you need after hours advice for a medical concern, please call the closest office to you and our answering service will assist you.